Exciting news! BB Dakota and Steve Madden have joined forces. Starting April 5th, 2021 your new destination to shop BB Dakota will be SteveMadden.com. Got a question about your previous or outstanding order? Don’t worry, our customer service team will still be here to take care of you, including returns or any other concerns you may have.

Contact Information

Questions?
    • You can contact us Monday through Sunday from 9 AM to 10 PM EST.
    • Email: HELP@BBDAKOTA.COM
    • Phone: 888-583-2433 
    • For social partnerships and inquiries please contact socialmedia@bbdakota.com 
  • Address: 275B McCormick Ave., Costa Mesa, California, 92626

      Returns and Exchanges

      Can I return or exchange any item?
      • BB Dakota will gladly accept returns of UNWORN MERCHANDISE within 30 days of receipt of your order. Please visit www.bbdakota.com and Sign In to your account. If you don’t have an account you can click here and fill in the fields to pull up your order. There you can file a return request and obtain a prepaid label to send your items back. You may drop the package at any Fed Ex location. Shipping charges are not refundable and there is a $6.00 per order fee that covers restocking and postage back to the warehouse. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 2 weeks of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you.

        Please note: Clearance items and earrings are final sale and may not be returned or exchanged.

        For exchanges via mail, we suggest you place a new order on www.stevemadden.com for the item you want and follow the return procedure for the item you wish to send back.

      How long do I have to make a return?
      • We accept returns within 30 days of when the item is received by the customer.
      How do I make a return or exchange?
      • Please visit www.bbdakota.com and Sign In to your account. If you don’t have an account you can click here and fill in the fields to pull up your order. There you can file a return request and obtain a prepaid label to send your items back.
      • For exchanges via mail, we suggest you place a new order for the item you want and follow the return procedure for the item you wish to send back.
      When will I receive the refund for my return?
      • Your refund will be processed within 3-10 business days from when we receive the return at our facility. A separate e-mail confirmation will be sent when the refund has been completed. 
      What address do returns get sent to?

      BB Dakota Returns

      11001 Etiwanda Avenue

      Fontana, CA 92337

       

       Are there any items that are ineligible for return or exchange?
      • We do not accept back any items marked as Final Sale for a refund or exchange.
      • All items included in promotional periods are also Final Sale
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