• FREE US GROUND SHIPPING & RETURNS*

    Contact Information

    Questions?
    • You can contact us Monday through Friday from 8 AM to 6 PM PST.
    • Email: HELP@BBDAKOTA.COM
    • Phone: 888-583-2433 

    Delivery

    Where can I receive my order?
    • We ship to a valid US shipping address. We do not ship to PO Box addresses.
    Once I place my order, when can I expect to receive it?
    • Orders placed Monday through Friday before 10AM PST will be processed the same day and will ship within 1-2 business days.
    • Orders placed Monday through Friday after 10AM PST will be processed the next business day and will ship within 1-2 business days.
    • Orders placed after 10AM PST on Friday and orders placed during the weekend will be processed the following Monday and will ship within 1-2 business days. 
    • We do not deliver with FedEx on Saturday or Sunday. 
    What shipping methods do you offer?
    • We offer the below shipping methods (Please note that we do not deliver with FedEx on Saturdays or Sundays for any of the below shipping methods):
      • FedEx Ground Home Delivery: 2-5 business days
      • FedEx 2 day : 2 business days (not eligible for orders shipping to Alaska or Hawaii)
      • FedEx Overnight: 1 business day (not eligible for orders shipping to Alaska or Hawaii)
      • FedEx SmartPost (Alaska and Hawaii only): $15
    How much do I pay for delivery service?
    • Cost is dependent on which shipping method you choose:
      • FedEx Ground Home Delivery: We offer free standard ground shipping and returns to the 48 continental states.
      • FedEx 2 Day: $10
      • FedEx Overnight: $25
    Can I upgrade my shipping after my order has been placed?
    • Once your order has been placed, we are unable to change the shipping method. If you have any concerns about your order arriving on time, please contact our customer service team.
    How will I know my order has shipped?
    • You will receive an e-mail confirmation with your tracking number.
    Can I track my order?
    • You will be able to track your order with the provided tracking number.
    What is the home delivery process?
    • FedEx Ground Home Delivery is your choice for shipping packages up to 70 lbs. for delivery within 2 to 5 business days.
    What should I do if I am not going to be home when my package is expected to
    arrive?
    • If your package does not require a signature, it will be left at your front door. If you are concerned about the package being left while you are gone, we recommend having it sent to a work address.
    What do I do if I never receive my package?
    • Please contact our customer service team if your order shows as delivered but you have not received it.

    Returns and Exchanges

    Can I return or exchange any item?
    • We offer returns on all full priced items within 30 days of when the order was received. We only accept returns that are in unworn, original condition with tags attached. Unfortunately we do not offer exchanges. All Sale items are Final Sale are non-returnable. Sale and worn items returned are subject to a $30 processing fee. Returned Final Sale items will be shipped back to the customer. 
    Do I have to pay for requesting a return?
    • Your order will arrive with a prepaid return shipping label that you may use to send the order back to us free of charge. You may also reach out directly to help@bbdakota.com for the return shipping label.
    How long do I have to make a return?
    • We accept returns within 30 days of when the item is received by the customer. All Sale items are Final Sale are non-returnable. Sale and worn items returned are subject to a $30 processing fee. Returned Final Sale items will be shipped back to the customer. 
    How do I make a return or exchange?
    • Use the provided return shipping label to send back you order by affixing the label to the outside of the box. You must clearly circle the items being returned on the packing slip found in the box. A reason code must also be indicated next to the item being returned on the packing slip. If you need to exchange an item for a different size, you will need to place a new order for the correct size and return the size that didn’t work out for a refund.
    When will I receive the refund for my return?
    • Your refund will be processed within 3-10 business days from when we receive the return at our facility. A separate e-mail confirmation will be sent when the refund has been completed. 
    What address do returns get sent to?
    Returns Department 
    1350 Brown Ave.
    Riverside, CA, 92509

     

     Are there any items that are ineligible for return or exchange?
    • We do not accept back any items marked as Final Sale for a refund or exchange.

    Sale

    Can I return sale items?
    • All Sale items are Final Sale are non-returnable. Sale and worn items returned are subject to a $30 processing fee. Returned Final Sale items will be shipped back to the customer. 

    International Shipping

    Do you ship internationally?
    • BB DAKOTA has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at support@internationalcheckout.com.
    Which countries do you ship to?
    • International shipping is currently available WORLDWIDE from BBDAKOTA.com. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO (Army Post Office/Fleet Post Office) addresses.
    Can I check the status of my International order?
    • To check the status of your order or track your package, please login to your International Checkout account at: 
    Who should I contact with questions about my International order?
    • All inquiries regarding your international order should be directed to International Checkout at:
    Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

      Payment

      What payment methods do you accept?
      • We accept the following payments: Visa, Mastercard, American Express, Discover, PayPal, Amazon Payments
      What happens if my credit card does not go through?
      • Your credit card could be refused due to the following reasons:
        • The card may have expired. You will need to ensure that your card is currently valid.
        • Some of the CC information may have been filled out incorrectly. Make sure all required fields have been filled out and are correct.
        • You may have reached your credit limit. In this case, you will need to contact your bank to confirm you have not exceeded the authorized purchase limit.
      Can I use more than 1 form of payment?
      • No, you can only use 1 form of payment per order.
      Is it safe to use my credit card on the website?
      • Yes! The data is transmitted via SSL encryption. All payments with credit and debit cards require the customer to input the CVV (Card Verification Value). This is a code printed on your card that serves as a security measure when making electronic commerce transactions.

      General Information

      Can I cancel my order?
      • Once an order has been placed, we are unable to cancel the order. We begin processing orders as soon as they are placed to get them to you as soon as possible. If you need to cancel an order, please contact us immediately and we can check to see what the status of your order is.
        Can I remove items from my order?
        • We are unable to edit the content of the order once it has been placed. However if you have any concerns, please contact our customer service team and they will do their best to assist you.
        What are your contest rules?

        See all contest information here: https://bbdakota.com/pages/contest-1  

        Questions?

        If you have any questions, please feel free to contact us! You can contact us Monday through Friday from 8 AM to 6 PM PST. 
        Email: HELP@BBDAKOTA.COM
        Phone: 888.583.2433

         

        Shop the Look

        Shop the Look


        Size Chart
        Size Calculator

        Size Chart

        • Inches
        • CM

        Size Calculator

        • Inches
        • CM

        Enter your measurements using the dropdown fields below and our size calculator will determine the recommended size for you.


        Bust

        Measure across the fullest part of
        the bust.

        Natural Waist

        The narrowest part, usually below your rib cage and above your belly button.

        Hips

        Hip measurements should be taken 20cm below your natural waistline.


        My Recommended Size

        Your best size is 0/xs.

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